Customer Services Supervisor (Rostering)
Responsibilities:
- Assisting Customer Services Managers to ensure smooth daily operations in Resources Planning Team of Passenger Services Department;
- Responsible to finalize +2 day Roster and do necessary change;
- Amend roster when there is ad hoc training needs;
- Prepare and adjust roster standard pattern by latest flight schedule provided by airlines in regular interval;
- Prepare bi-annual staff leave application exercise;
- Update staff’s leave record;
- To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty;
- Carry out any other duties as required and directed by the Company
Requirements:
- Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subjects (including English and Chinese language) or equivalent;
- Minimum 2-3 years of airport handling experience;
- Knowledge of airline DCS is preferable;
- Good attitude and manners to co-workers and customers;
- Initiative, well-organized, independent and able to work under pressure;
- Proficient in computer skills including Excel;
- Good command of spoken and written English, Cantonese and Mandarin is required;
- Shift duties required including overnight;
- Immediate available is preferred
Requirements:
- Minimum 4-5 years work experience in passenger handling
- Candidate with airline ticketing, travel agency or related discipline is definitely an advantage
- Knowledge of PC and airline DCS
- Fluent English, Cantonese and Mandarin
- High understanding of passenger service environment, procedures and processes
- Initiative, customer-focused, independent and able to work under pressure
- Good teamwork, interpersonal and customer-relations skills
- Strong anticipation and planning
- Shift duties required
- Candidates with less work experience will be considered as Senior Customer Services Officer.
We offer competitive remuneration and benefits package, including:
- 17 Public Holidays
- Discount/Free Flight Tickets (Employee & Dependent)
- Medical & Dental Insurance (Employee & Dependent)
- No underwriting of medical scheme for retired staff
- Quarterly Incentive
- Discretionary Bonus
- Referral Bonus
- Attractive Annual Leave
- Full paid Paternity/Maternity Leave
- Marriage Leave
- Birthday Coupon
- New Born Baby Coupon
- Overtime Payment
- Daily Shift Allowance
- Night Shift Allowance
- Typhoon Allowance
- Internal Transfer Opportunity
- Corporate Credit Card Scheme
- Airport Staff Canteen
- Discount Airport Transportation
- On Job Training
We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.