At SATS HK Limited (“SATS”, “the Company”, “we”, “us” or “our”), we are committed to upholding your privacy and safeguarding the security of your personal data in compliance with the Personal Data (Privacy) Ordinance of Hong Kong (Cap. 486 of the Laws of Hong Kong). This Privacy Policy Statement outlines how we collect, process, and protect the personal data you provide while using our website.

• Information We Collect

We may collect the following your geolocation information and any additional information you opt to disclose. Furthermore, We may collect device information, usage data, and analytics to enhance our website’s performance and user experience.

• How We Use Your Information

- The information collected is utilized to deliver and refine the functionality and services of our website.
- Your personal data may be used to communicate with you, address your inquiries, and provide assistance.
- Aggregated data is leveraged for analytical purposes to amplify the features and usability of the website.
- In instances of reported complaints or suspicious activities, your information may be employed for investigative purposes to guarantee the security and reliability of our website.

• Data Security

We prioritize the security of your information and have implemented suitable technical and organizational measures to safeguard it. Access to your personal data is restricted to authorized personnel and is maintained confidential.

• Data Sharing

- We do not sell, trade, or transfer your personal information to third parties. We will never use your personal information for direct marketing purpose unless you have given explicit consent. 
- Your data may be shared with service providers assisting in the operation of the website, subject to contractual obligations ensuring strict compliance with personal data protection regulations.
- Your information may be disclosed in adherence to legal obligations, court orders, or other lawful requests.

• Data Retention

We will take all practicable steps to ensure the retention period of your personal information is not longer than necessary. We will delete your relevant personal information after ethe purpose of collection has been fulfilled.

• Access, Correction, or Deletion of Personal Data

You have the right to verify whether we possess any of your personal data. Data access requests will be accommodated within 40 days after receiving the request in accordance with section 19(1) of the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong). We reserve the right to charge a reasonable fee for data access requests. We shall retain or process personal information for legitimate reasons, such as complying with legal procedures. You may request the deletion of your personal information. Where reasonably practicable, we will delete your personal information from our database.

• Cookies and Tracking Technologies

Our website may utilize cookies and similar tracking technologies to enhance your user experience. Cookie preferences can be managed through your browser settings.

• Updates to Privacy Policy

This Privacy Policy Statement may be updated from time to time. Any modifications will be posted on our website and will be effective from the date of posting.

• Contact Us

For queries or concerns regarding our Privacy Policy Statement or the management of your personal information, please reach out to us at satshk_dpo@satshk.com.

By utilizing our website, you consent to the collection and utilization of your information as described in this Privacy Policy Statement.In case of any inconsistency between the English and the Chinese version of this Privacy Policy Statement, the English version shall prevail.This Privacy Policy Statement was last updated on 13 February 2025.