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Customer Services Supervisor (Rostering)

DSE或以上 Passenger Services


  • Assisting Customer Services Managers to ensure smooth daily operations in Resources Planning Team of Passenger Services Department;
  • Responsible to finalize +2 day Roster and do necessary change;
  • Amend roster when there is ad hoc training needs;
  • Prepare and adjust roster standard pattern by latest flight schedule provided by airlines in regular interval;
  • Prepare bi-annual staff leave application exercise;
  • Update staff’s leave record;
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty;
  • Carry out any other duties as required and directed by the Company


  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subjects (including English and Chinese language) or equivalent;
  • Minimum 2-3 years of airport handling experience;
  • Knowledge of airline DCS is preferable;
  • Good attitude and manners to co-workers and customers;
  • Initiative, well-organized, independent and able to work under pressure;
  • Proficient in computer skills including Excel;
  • Good command of spoken and written English, Cantonese and Mandarin is required;
  • Shift duties required including overnight;
  • Immediate available is preferred

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Quarterly Incentive
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

  • 职位申请
    3902 9003
    6686 8908