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培訓及發展主管 (客運服務部)

文憑或以上 Passenger Services

Job Purpose
  • To manage all aspects of passenger services department training and development to ensure the higher standards in each area within a tight budget


  • To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
  • To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
  • To develop a robust training programme and assess all new staff following induction courses.
  • Devise all PSD training courses and produce each in booklet format
  • Deliver customer services training programme
  • Attend as required, external / internal courses for development purposes
  • Organize on the job training programme for new staff (mentor-shadow training programme )
  • Continuously assess new and existing staff members for appraisal purposes
  • Assist with appraisals for PSD staff
  • Develop ad-hoc training as and when required
  • Develop and deliver training for newly promoted staff
  • Assess staff suitability for promotion
  • Keep abreast with industry changes and challenges and deliver appropriate training
  • Coach and develop all levels of PSD staff
  • Maintain current training record
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
  • Take reasonable care of the health and safety of self and of others.
  • Carry out any other duties as required and directed by the Company.


  • At least 6 years’ experience in passenger handling
  • Knowledge of PC and airline DCS is preferred
  • High understanding of passenger / ramp environment, procedures and processes
  • Good time management and ability to priorities multiple tasks
  • Initiative, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Act and respond to critical/emergency situations
  • Strong anticipation and planning ability
  • 5-day work week
  • Public holidays
  • Medical insurance and dental benefits
  • Staff travel privilege
  • Exciting working environment within Hong Kong International Airport