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高級客戶服務主任

DSE或以上 Passenger Services

Job Description

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Responsibilities:  

Operational

  • To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
  • To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
  • To develop a robust training programme and assess all new staff following induction courses.
  • Devise all PSD training courses and produce each in booklet format
  • Deliver Airline Product Knowledge Training, DCS training and airport familiarization tour
  • Deliver Customer Services Training Programme
  • Attend as required, external / internal courses for development purposes
  • Organize on the job training programme for new staff (mentor-shadow training programme)
  • Continuously assess new and existing staff members for appraisal purposes
  • Assist with appraisals for PSD staff
  • Develop and deliver training for newly promoted staff
  • Assess staff suitability for promotion
  • Keep abreast with industry changes and challenges and deliver appropriate training
  • Maintain current training records
  • Develop ad-hoc training as and when required

Management & Leadership

  • Brief all staff on new instructions and requirements
  • Coach and develop all levels of PSD staff
  • Monitor staff performance
  • Monitor training and services standard

Operational Safety

  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
  • Take reasonable care of the health and safety of self and of others.
  • Other Accountabilities Ad-hoc projects as assigned by the management.

Requirements:Qualifications:

  • Diploma or Associate Degree or equivalent
  • Minimum 6 years’ experience in passenger handling

Job Specific Skills:

  • Knowledge of PC and airline DCS
  • Certificate related DG handling preferred.
  • Fluent English, Cantonese and Mandarin
  • Good time management and ability to priorities multiple tasks
  • Understanding of passenger handling’s environment, procedures and processes
  • Good leadership and teaching skills
  • Experienced in delivering different types of product knowledge and soft skills trainings
  • Highly-motivated, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Act and respond to critical/emergency situations
  • Strong anticipation and planning ability
  • Good command in both written and spoken English

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Quarterly Incentive
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.