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高級客運服務經理

學士學位或以上 Passenger Services

Responsibilities:
  • Take charge of the various work areas in Passenger Services operations and broad daily duties included but not limited to oversee flight handling for airlines
  • Ensure close liaison with Manager Passenger Services on all matters pertaining to operations and attend to investigations required and complaints raised by the airlines or their passengers
  • Attend regular handling review meetings with Customer Airlines and Authorities to review and improve handling performance
  • Exercise management control on staff and office discipline
  • Project and plan manpower and resources requirements based on operational changes and forecasted traffic volume
  • Manage staff resources effectively through multi-tasking staff based on individual’s strength and optimizing their productivity
  • Develop and work on initiatives to improve service products and features
  • Coordinate and communicate with other departments for better operations efficiency
  • Prepare management report for senior management decision
  • Any ad-hoc projects as assigned by the management
Requirements: 
  • Degree holder in Aviation, Tourism or related field
  • Minimum 8 years’ experience in the passenger handling
  • Proven record of managerial experience
  • Strong interpersonal and communication skills
  • Strong teamwork skills
  • High understanding of passenger environment, procedures and processes
  • Strong anticipation and planning
  • Networking at all levels
  • Expertise in crisis management
  • Strong in identifying best practices and processes
  • Familiar various airline trainings
  • Knowledge of PC and airline Department Control System
  • Immediately availability would be a definite advantage
Benefits:
  • 17 Public Holidays
  • Discount/ Free Flight Tickets (Employee & Dependent)
  • Quarter Incentive
  • Annual Discretionary Bonus
  • Medical & Dental Insurance (Employee & Dependent)
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon


Applications:
We offer attractive remuneration package to the right candidate. Interested personnel please send your cover letter and resume with present & expected salary and available date by Clicking "Apply Now".

Personal data collected will be used for recruitment purpose only.  Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 6 months.