Roles

• Responsible for flight operations on a day-to-day basis at Hong Kong International Airport
• Perform overall supervision of flight turnaround activities
• Responsible for the flight handling of safety
• Prepare aircraft load planning 
• Prepare related documentation and Control Desk duty
• Handle crew administrative work
• Operate aero-bridge

 Accountabilities

•  Assist Flight Operations Supervisor to perform Load Control & Ramp-Coordinators duties and prepare necessary flight dispatch documentation

Requirements

• F.5/HKDSE or above
• Strong numerical ability
• Independent as well as a good team player
• Customer focus and willing to go the extra mile
• Detail-minded is essential
• Good spoken & written English, Cantonese and Mandarin
• Shift duties required
• Candidates with no experience are welcomed

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Driving Allowance
• Aero-bridge Operating Allowance
• Typhoon Allowance
• Over HKD10,000 Driving License Sponsorship
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 
• Promising career path for further development

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

工作性質

• 負責停機坪服務部的日常營運工作

 工作職責

• 監察員工表現
• 監察和分配日常停機坪、行李及貨運部人手
• 確保負責員工和服務工具在工作前準備就緒
• 確保員工按照安全，航空和公司的程序履行職責
• 向工作人員傳播新的信息和程序
• 於處理航班時回答航空公司的詢問
• 協助停機坪服務主管處理日常統計數據

要求

• 1至3年停機坪工作經驗
• 良好的領導和自主工作能力
• 良好英文、廣東話及普通話
• 能夠操作輸送帶裝載機和柴油拖拉機 (RAMP) 者優先
• 必須持有第1及2類駕駛執照, 持有第18類駕駛執照將獲優先考慮

我們提供完善福利待遇，包括

• 17 公眾假期
• 免費機票（僱員和家屬）
• 醫療和牙科保險（僱員和家屬）
• 退休員工免核保醫療保障計劃
• 年終酌情獎金
• 推薦獎金
• 優於法例年假
• 全薪陪產假/產假
• 婚假
• 生日優惠券
• 新生嬰兒優惠券
• 加班費
• 每日輪班津貼
• 夜班津貼
• 登機橋操作津貼
• 颱風津貼
• 過萬元駕駛執照考牌資助
• 內部轉職機會
• 企業員工信用卡計劃
• 機場員工食堂
• 機場交通折扣優恵
• 在職培訓
• 完善進升階梯

本公司為平等機會僱主。所有收集的個人資料，我們將保密處理並只作本公司招聘用途。若於遞交申請後8個星期內沒有收到我們的回覆，則代表是次申請未獲接納。我們將保存申請者之個人資料12個月。

工作職責

• 負責客運服務部門的日常運作，如辦理登機、離境、抵港及票務手續、解答旅客查詢
• 於登機及抵港閘口協助旅客
• 具有相關工作經驗將考慮為客戶服務主任 / 高級客戶服務主任

• 中五 / 中學文憑試或以上程度 (包括中英文科目合格)
• 流利英文，廣東話及普通話
• 良好客戶服務和溝通技巧
• 需輪班工作

• 17 公眾假期
• 免費機票（僱員和家屬）
• 醫療和牙科保險（僱員和家屬）
• 退休員工免核保醫療保障計劃
• 年終酌情獎金
• 推薦獎金
• 優於法例年假
• 全薪陪產假/產假
• 婚假
• 生日優惠券
• 新生嬰兒優惠券
• 加班費
• 每日輪班津貼
• 夜班津貼
• 颱風津貼
• 內部轉職機會
• 企業員工信用卡計劃
• 機場員工食堂
• 機場交通折扣優恵
• 在職培訓
• 完善進升階梯

本公司為平等機會僱主。所有收集的個人資料，我們將保密處理並只作本公司招聘用途。若於遞交申請後8個星期內沒有收到我們的回覆，則代表是次申請未獲接納。我們將保存申請者之個人資料12個月。

Responsibilities: 

• Responsible for the operation of Passenger Services Department on the day-to-day basis
• Lead a team of CSO2/CSO1 to handle departure and arrival flights and be responsible for the performance and conduct of the team
• Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
• Conduct pre-flight briefing and ensure that the team is conversant with the standing regulations and procedures
• Assist and guide CSO2/CSO1 when facing difficulty in handling passengers
• Coordinate boarding control; retrieval of excessive hand baggage, and regulate passenger flow to aircraft
• Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat changes etc.)
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company

Requirements:

• Minimum 1.5 years’ experience in the passenger handling
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• High understanding of passenger environment, procedures and processes
• Initiative, customer-focused, independent and able to work under pressure
• Detailed Knowledge of regulatory requirements
• Good teamwork, interpersonal and customer-relations skills
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Responsible for the operation of Passenger Services Department on the day-to-day basis
• To lead a strong team for customer services, maximize manpower utilization and productivity
• Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
• To maintain good working relationships with the authorities, regulatory bodies and business partners
• Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
• Identify the strengths and weaknesses of Passenger Services Dept. and propose improvements accordingly
• To assist in the training of staff
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company.

Requirements:

• Minimum 4-5 years work experience in passenger handling
• Knowledge of PC and airline DCS 
• Fluent English, Cantonese and Mandarin
• High understanding of passenger service environment, procedures and processes 
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong anticipation and planning
• Shift duties required
• Candidates with less work experience will be considered as Senior CSO.

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Responsibilities: 

• Responsible for the operation of Information Counter Section on the day-to-day basis.
• Lead a strong team for ticketing service and maximize manpower utilization and productivity
• Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
• Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
• Maintain good working relationships with the authorities, regulatory bodies and business partners
• Identify the strengths and weaknesses of Information Counter Section and propose improvements accordingly
• Conduct briefing and ensure that the team is conversant with the standing regulations and procedures
• Assist and guide subordinates when facing difficulty in handling passengers
• Comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Carry out any other duties as required and directed by the Company

Requirements:

• Minimum 4-5 years work experience in passenger handling
• Candidate with airline ticketing, travel agency or related discipline is definitely an advantage
• Knowledge of PC and airline DCS 
• Fluent English, Cantonese and Mandarin
• High understanding of passenger service environment, procedures and processes 
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong anticipation and planning
• Shift duties required
• Candidates with less work experience will be considered as Senior Customer Services Officer.

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Handling of airlines to ensure client satisfaction, include attending airline meetings to resolve issues or complaints, follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary.
• Review work procedures and implementation of solutions to improve service.
• Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
• Take charge of assigned areas of work in operations.
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
• Monitor staff performance.
• Carry out investigations relating to discrepancies, lapses and errors.
• Brief all staff on new instructions and requirements.
• Ensure that all staff complies with company regulations and maintain overall discipline.
• Plan and monitor staff deployment to ensure smooth operations.
• Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling.
• Attend to passengers who require special assistance.
• Monitor training and services standard.
• Comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

• Minimum 5 years of passenger handling experience and at least 3 years in supervisory level
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• Understanding of passenger handling’s environment, procedures and processes
• Highly-motivated, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong planning capability
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Take charge of the various work areas in Passenger Services operations.
• Broad daily duties including oversee flight handling for airlines, ensure close liaison with Duty Manager on all matters pertaining to operations and attend to investigations required and complaints raised by the airlines or their passengers.
• Handling of airlines to ensure client satisfaction, include attending airline meetings to resolve issues or complaints, follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary.
• Review work procedures and implementation of solutions to improve service.
• Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
• Take charge of assigned areas of work in operations.
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
• Monitor staff performance.
• Carry out investigations relating to discrepancies, lapses and errors.
• Brief all staff on new instructions and requirements.
• Ensure that all staff complies with company regulations and maintain overall discipline.
• Plan and monitor staff deployment to ensure smooth operations.
• Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling.  
• Attend to passengers who require special assistance.
• To monitor training and services standard.
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

• Minimum 6 years of passenger handling experience and at least 3 years in supervisory level
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• Understanding of passenger handling’s environment, procedures and processes
• Highly-motivated, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong planning capability
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.