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DSE或以上

航务操作主任

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Roles

  • Responsible for flight operations on a day-to-day basis at Hong Kong International Airport
  • Perform overall supervision of flight turnaround activities
  • Responsible for the flight handling of safety
  • Prepare aircraft load planning 
  • Prepare related documentation and Control Desk duty
  • Handle crew administrative work
  • Operate aero-bridge

 Accountabilities

  •  Assist Flight Operations Supervisor to perform Load Control & Ramp-Coordinators duties and prepare necessary flight dispatch documentation

Requirements

  • F.5/HKDSE or above
  • Strong numerical ability
  • Independent as well as a good team player
  • Customer focus and willing to go the extra mile
  • Detail-minded is essential
  • Good spoken & written English, Cantonese and Mandarin
  • Shift duties required
  • Candidates with no experience are welcomed

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Driving Allowance
  • Aero-bridge Operating Allowance
  • Typhoon Allowance
  • Over HKD10,000 Driving License Sponsorship
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 
  • Promising career path for further development

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

高级停机坪服务主任

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工作性质

  • 负责停机坪服务部的日常营运工作
工作职责
  • 监察员工表现
  • 监察和分配日常停机坪、行李及货运部人手
  • 确保负责员工和服务工具在工作前准备就绪
  • 确保员工按照安全,航空和公司的程序履行职责
  • 向工作人员传播新的信息和程序
  • 于处理航班时回答航空公司的询问
  • 协助停机坪服务主管处理日常统计数据
要求
  • 1至3年停机坪工作经验
  • 良好的领导和自主工作能力
  • 良好英文、广东话及普通话
  • 能够操作输送带装载机和柴油拖拉机 (RAMP) 者优先
  • 必须持有第1及2类驾驶执照, 持有第18类驾驶执照将获优先考虑

我们提供完善福利待遇,包括

  • 17 公众假期
  • 免费机票 雇员和家属)
  • 医疗和牙科保险(雇员和家属)
  • 退休员工免核保医疗保障计划
  • 年终酌情奖金
  • 推荐奖金
  • 优于法例年假
  • 全薪陪产假/产假
  • 婚假
  • 生日优惠券
  • 新生婴儿优惠券
  • 加班费
  • 每日轮班津贴
  • 夜班津贴
  • 登机桥操作津贴
  • 台风津贴
  • 过万元驾驶执照考牌资助
  • 内部转职机会
  • 企业员工信用卡计划
  • 机场员工食堂
  • 机场交通折扣优恵
  • 在职培训
  • 完善进升阶梯

本公司为平等机会雇主。所有收集的个人资料,我们将保密处理并只作本公司招聘用途。若于递交申请后8个星期内没有收到我们的回覆,则代表是次申请未获接纳。我们将保存申请者之个人资料12个月。

客户服务主任 (全职/兼职)

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工作职责

  • 负责客运服务部门的日常运作,如办理登机,离境,抵港及票务手续、解答旅客查询
  • 于登机及抵港闸口协助旅客
  • 具有相关工作经验将考虑为客户服务主任 / 高级客户服务主任

 入职资格

  • 中五 / 中学文凭试或以上程度 (包括中英文科目合格)
  • 流利英文,广东话及普通话
  • 良好客户服务和沟通技巧
  • 需轮班工作

 我们提供完善福利待遇,包括 

  • 17 公众假期
  • 免费机票 雇员和家属)
  • 医疗和牙科保险(雇员和家属)
  • 退休员工免核保医疗保障计划
  • 年终酌情奖金
  • 推荐奖金
  • 优于法例年假
  • 全薪陪产假/产假
  • 婚假
  • 生日优惠券
  • 新生婴儿优惠券
  • 加班费
  • 每日轮班津贴
  • 夜班津贴
  • 台风津贴
  • 内部转职机会
  • 企业员工信用卡计划
  • 机场员工食堂
  • 机场交通折扣优恵
  • 在职培训
  • 完善进升阶梯

本公司为平等机会雇主。所有收集的个人资料,我们将保密处理并只作本公司招聘用途。若于递交申请后8个星期内没有收到我们的回覆,则代表是次申请未获接纳。我们将保存申请者之个人资料12个月。

高级客户服务主任

Job Description

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Responsibilities: 

  • Responsible for the operation of Passenger Services Department on the day-to-day basis
  • Lead a team of CSO2/CSO1 to handle departure and arrival flights and be responsible for the performance and conduct of the team
  • Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
  • Conduct pre-flight briefing and ensure that the team is conversant with the standing regulations and procedures
  • Assist and guide CSO2/CSO1 when facing difficulty in handling passengers
  • Coordinate boarding control; retrieval of excessive hand baggage, and regulate passenger flow to aircraft
  • Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat changes etc.)
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
  • Take reasonable care of the health and safety of self and of others
  • Carry out any other duties as required and directed by the Company

Requirements:

  • Minimum 1.5 years’ experience in the passenger handling
  • Knowledge of PC and airline DCS
  • Fluent English, Cantonese and Mandarin
  • High understanding of passenger environment, procedures and processes
  • Initiative, customer-focused, independent and able to work under pressure
  • Detailed Knowledge of regulatory requirements
  • Good teamwork, interpersonal and customer-relations skills
  • Shift duties required

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

客户服务主管

Job Description

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Responsibilities: 

  • Responsible for the operation of Passenger Services Department on the day-to-day basis
  • To lead a strong team for customer services, maximize manpower utilization and productivity
  • Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
  • To maintain good working relationships with the authorities, regulatory bodies and business partners
  • Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
  • Identify the strengths and weaknesses of Passenger Services Dept. and propose improvements accordingly
  • To assist in the training of staff
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
  • Take reasonable care of the health and safety of self and of others
  • Carry out any other duties as required and directed by the Company.

Requirements:

  • Minimum 4-5 years work experience in passenger handling
  • Knowledge of PC and airline DCS 
  • Fluent English, Cantonese and Mandarin
  • High understanding of passenger service environment, procedures and processes 
  • Initiative, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Strong anticipation and planning
  • Shift duties required
  • Candidates with less work experience will be considered as Senior CSO.

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

客户服务經理

Job Description

Responsibilities: 

  • Take charge of the various work areas in Passenger Services operations.
  • Broad daily duties including oversee flight handling for airlines, ensure close liaison with Duty Manager on all matters pertaining to operations and attend to investigations required and complaints raised by the airlines or their passengers.
  • Handling of airlines to ensure client satisfaction, include attending airline meetings to resolve issues or complaints, follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary.
  • Review work procedures and implementation of solutions to improve service.
  • Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
  • Take charge of assigned areas of work in operations.
  • Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
  • Monitor staff performance.
  • Carry out investigations relating to discrepancies, lapses and errors.
  • Brief all staff on new instructions and requirements.
  • Ensure that all staff complies with company regulations and maintain overall discipline.
  • Plan and monitor staff deployment to ensure smooth operations.
  • Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling.  
  • Attend to passengers who require special assistance.
  • To monitor training and services standard.
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
  • Take reasonable care of the health and safety of self and of others.
  • Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

  • Minimum 6 years of passenger handling experience and at least 3 years in supervisory level
  • Knowledge of PC and airline DCS
  • Fluent English, Cantonese and Mandarin
  • Understanding of passenger handling’s environment, procedures and processes
  • Highly-motivated, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Strong planning capability
  • Shift duties required

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.