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DSE或以上

行政主任 (停机坪服务部)

Responsibilities:
  • Responsible for the administration of the Ramp Services Department on the day-to-day basis
  • Provide general office and administrative duties in the department
  • Provide daily / monthly operation reports & communicate within departments
  • Assist in handling stationary and office supplies
Requirements:
  • Form 5 or above
  • Minimum 1 year relevant experience. Experience gained in aviation or accounting will be an advantage
  • Proficiency in MS Words, Excel, PowerPoint and Chinese word processing
  • Good command of written and spoken English, Chinese and Mandarin
  • Be responsible, self-motivated, proactive, customer-orientated and good organization skills
  • Able to work under pressure and meet deadline
Benefits:
  • 5-day work week
  • Public holidays
  • Medical insurance and dental benefits
  • Free flight tickets
  • Discount /Free flight tickets

航务操作主任

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Roles

  • Responsible for flight operations on a day-to-day basis at Hong Kong International Airport
  • Perform overall supervision of flight turnaround activities
  • Responsible for the flight handling of safety
  • Prepare aircraft load planning 
  • Prepare related documentation and Control Desk duty
  • Handle crew administrative work
  • Operate aero-bridge

 Accountabilities

  •  Assist Flight Operations Supervisor to perform Load Control & Ramp-Coordinators duties and prepare necessary flight dispatch documentation

Requirements

  • F.5/HKDSE or above
  • Strong numerical ability
  • Independent as well as a good team player
  • Customer focus and willing to go the extra mile
  • Detail-minded is essential
  • Good spoken & written English, Cantonese and Mandarin
  • Shift duties required
  • Candidates with no experience are welcomed

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Quarterly Incentive
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Driving Allowance
  • Aero-bridge Operating Allowance
  • Typhoon Allowance
  • Over HKD10,000 Driving License Sponsorship
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 
  • Promising career path for further development

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

客户服务主管

Job Description

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Responsibilities: 

  • Responsible for the operation of Passenger Services Department on the day-to-day basis
  • To lead a strong team for customer services, maximize manpower utilization and productivity
  • Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
  • To maintain good working relationships with the authorities, regulatory bodies and business partners
  • Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
  • Identify the strengths and weaknesses of Passenger Services Dept. and propose improvements accordingly
  • To assist in the training of staff
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
  • Take reasonable care of the health and safety of self and of others
  • Carry out any other duties as required and directed by the Company.

Requirements:

  • Minimum 4-5 years work experience in passenger handling
  • Knowledge of PC and airline DCS 
  • Fluent English, Cantonese and Mandarin
  • High understanding of passenger service environment, procedures and processes 
  • Initiative, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Strong anticipation and planning
  • Shift duties required
  • Candidates with less work experience will be considered as Senior CSO.

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Quarterly Incentive
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Procurement Officer

Responsibilities:

General Procurement Duties
  • Evaluate offers from vendors and negotiate favorable prices and terms
  • Prepare purchasing orders and ensure timely delivery of goods and services
  • Draft, edit, and proofread reports and other procurement-related documents
  • Provide general administrative support, such as filing, document preparation and correspondence
  • Assist in coordinating and overseeing receiving and shipping activities, ensuring accuracy and efficiency
Contract & Vendor Management
  • Conduct research to identify potential vendors and suppliers
  • Maintain accurate and updated records of vendor databases, contracts, documents, and databases for auditing purposes
Warehouse & Inventory Management
  • Assist in managing and organizing warehouse operations, including inventory verification and computerized record-keeping
  • Oversee the receipt, storage, and distribution of products and materials in the stock room
  • Manage stock inventory, including monitoring, ordering, and updating procurement records and databases
  • Support any ad-hoc duties or projects as assigned by the Management
Job Requirements:
  • Higher Diploma or above in Procurement, or equivalent in Business or any other related discipline
  • Minimum 2 years of relevant experience in sizeable organizations, fresh graduates are also welcome
  • A can-do attitude; Ability to perform under pressure
  • Independent, well-organized, self-motivated, team player with time management, interpersonal and problem-solving skills and strong sense of responsibility
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Good command of both written and spoken English and Chinese
  • Candidates with less experience will be considered as Procurement Assistant.

客户服务主任 (全职)

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工作职责

  • 负责客运服务部门的日常运作,如办理登机,离境,抵港及票务手续、解答旅客查询
  • 于登机及抵港闸口协助旅客
  • 具有相关工作经验将考虑为客户服务主任 / 高级客户服务主任

 入职资格

  • 中五 / 中学文凭试或以上程度 (包括中英文科目合格)
  • 流利英文,广东话及普通话
  • 良好客户服务和沟通技巧
  • 需轮班工作

 我们提供完善福利待遇,包括 

  • 17 公众假期
  • 免费机票 雇员和家属)
  • 医疗和牙科保险(雇员和家属)
  • 退休员工免核保医疗保障计划
  • 季度奖金
  • 年终酌情奖金
  • 推荐奖金
  • 优于法例年假
  • 全薪陪产假/产假
  • 婚假
  • 生日优惠券
  • 新生婴儿优惠券
  • 加班费
  • 每日轮班津贴
  • 夜班津贴
  • 台风津贴
  • 内部转职机会
  • 企业员工信用卡计划
  • 机场员工食堂
  • 机场交通折扣优恵
  • 在职培训
  • 完善晉升阶梯

本公司为平等机会雇主。所有收集的个人资料,我们将保密处理并只作本公司招聘用途。若于递交申请后8个星期内没有收到我们的回覆,则代表是次申请未获接纳。我们将保存申请者之个人资料12个月。

Senior / Human Resources Manager - Recruitment

Roles: 

  • Report to Human Resources Director on various HR projects in view of business expansion and transformation 
  • Oversee the operations of Recruitment Team 
Responsibilities: 
  • Manage various recruitment channels and activities to locate talents based on operational and corporate needs 
  • Render professional on boarding and orientation support to new colleagues 
  • Maintain strong relations with business leaders and provide recruitment/selection advice 
  • Lead teammates and enhance HR effectiveness in line with corporate objective and goals 
  • Manage staff turnover and promote retention strategies 
  • Streamline / Develop job descriptions, HR manuals, policies and procedures 
  • Lead ad-hoc projects as assigned 
Requirements: 
  • Degree holder in Human Resources Management / Business Administration or related discipline 
  • Minimum 10 years’ experience as HR leaders gained from sizeable organization  
  • Recruitment of frontline / operational staff experience is preferred 
  • Good communication, interpersonal and organizational skills 
  • Possess can-do concept and will drive for continuous improvement 
  • Proficient in computer applications (HR system, Excel, Word and PowerPoint) 
  • Good English, Chinese, Putonghua speaking and writing 
  Benefits: We offer competitive remuneration and benefits package, including: Quarterly Incentive Bonus Annual Discretionary Bonus Medical & Dental Insurance (for Employee & Dependents) Discount/ Free Flight Tickets (for Employee & Dependents) 

高级客户服务主任

Job Description

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Responsibilities: 

  • Responsible for the operation of Passenger Services Department on the day-to-day basis
  • Lead a team of CSO2/CSO1 to handle departure and arrival flights and be responsible for the performance and conduct of the team
  • Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
  • Conduct pre-flight briefing and ensure that the team is conversant with the standing regulations and procedures
  • Assist and guide CSO2/CSO1 when facing difficulty in handling passengers
  • Coordinate boarding control; retrieval of excessive hand baggage, and regulate passenger flow to aircraft
  • Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat changes etc.)
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
  • Take reasonable care of the health and safety of self and of others
  • Carry out any other duties as required and directed by the Company

Requirements:

  • Minimum 1.5 years’ experience in the passenger handling
  • Knowledge of PC and airline DCS
  • Fluent English, Cantonese and Mandarin
  • High understanding of passenger environment, procedures and processes
  • Initiative, customer-focused, independent and able to work under pressure
  • Detailed Knowledge of regulatory requirements
  • Good teamwork, interpersonal and customer-relations skills
  • Shift duties required

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Quarterly Incentive
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Customer Services Supervisor (Rostering)

Responsibilities:

  • Assisting Customer Services Managers to ensure smooth daily operations in Resources Planning Team of Passenger Services Department;
  • Responsible to finalize +2 day Roster and do necessary change;
  • Amend roster when there is ad hoc training needs;
  • Prepare and adjust roster standard pattern by latest flight schedule provided by airlines in regular interval;
  • Prepare bi-annual staff leave application exercise;
  • Update staff’s leave record;
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty;
  • Carry out any other duties as required and directed by the Company

Requirements:

  • Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subjects (including English and Chinese language) or equivalent;
  • Minimum 2-3 years of airport handling experience;
  • Knowledge of airline DCS is preferable;
  • Good attitude and manners to co-workers and customers;
  • Initiative, well-organized, independent and able to work under pressure;
  • Proficient in computer skills including Excel;
  • Good command of spoken and written English, Cantonese and Mandarin is required;
  • Shift duties required including overnight;
  • Immediate available is preferred

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Quarterly Incentive
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

高级客户服务主任

Job Description

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Responsibilities:  

Operational

  • To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
  • To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
  • To develop a robust training programme and assess all new staff following induction courses.
  • Devise all PSD training courses and produce each in booklet format
  • Deliver Airline Product Knowledge Training, DCS training and airport familiarization tour
  • Deliver Customer Services Training Programme
  • Attend as required, external / internal courses for development purposes
  • Organize on the job training programme for new staff (mentor-shadow training programme)
  • Continuously assess new and existing staff members for appraisal purposes
  • Assist with appraisals for PSD staff
  • Develop and deliver training for newly promoted staff
  • Assess staff suitability for promotion
  • Keep abreast with industry changes and challenges and deliver appropriate training
  • Maintain current training records
  • Develop ad-hoc training as and when required

Management & Leadership

  • Brief all staff on new instructions and requirements
  • Coach and develop all levels of PSD staff
  • Monitor staff performance
  • Monitor training and services standard

Operational Safety

  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
  • Take reasonable care of the health and safety of self and of others.
  • Other Accountabilities Ad-hoc projects as assigned by the management.

Requirements:Qualifications:

  • Diploma or Associate Degree or equivalent
  • Minimum 6 years’ experience in passenger handling

Job Specific Skills:

  • Knowledge of PC and airline DCS
  • Certificate related DG handling preferred.
  • Fluent English, Cantonese and Mandarin
  • Good time management and ability to priorities multiple tasks
  • Understanding of passenger handling’s environment, procedures and processes
  • Good leadership and teaching skills
  • Experienced in delivering different types of product knowledge and soft skills trainings
  • Highly-motivated, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Act and respond to critical/emergency situations
  • Strong anticipation and planning ability
  • Good command in both written and spoken English

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Quarterly Incentive
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

客户服务經理

Job Description

Responsibilities: 

  • Take charge of the various work areas in Passenger Services operations.
  • Broad daily duties including oversee flight handling for airlines, ensure close liaison with Duty Manager on all matters pertaining to operations and attend to investigations required and complaints raised by the airlines or their passengers.
  • Handling of airlines to ensure client satisfaction, include attending airline meetings to resolve issues or complaints, follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary.
  • Review work procedures and implementation of solutions to improve service.
  • Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
  • Take charge of assigned areas of work in operations.
  • Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
  • Monitor staff performance.
  • Carry out investigations relating to discrepancies, lapses and errors.
  • Brief all staff on new instructions and requirements.
  • Ensure that all staff complies with company regulations and maintain overall discipline.
  • Plan and monitor staff deployment to ensure smooth operations.
  • Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling.  
  • Attend to passengers who require special assistance.
  • To monitor training and services standard.
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
  • Take reasonable care of the health and safety of self and of others.
  • Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

  • Minimum 6 years of passenger handling experience and at least 3 years in supervisory level
  • Knowledge of PC and airline DCS
  • Fluent English, Cantonese and Mandarin
  • Understanding of passenger handling’s environment, procedures and processes
  • Highly-motivated, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Strong planning capability
  • Shift duties required

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Ramp Services Duty Manager

Job Description

Responsibilities:

  • Manage a large workforce to meet the service levels and productivity
  • To operate within the approved budget
  • Identify and develop best practice within the Section
  • Together with other departments to ensure the prescribed levels of service standards are achieved and delivered
  • Together with the management team through monitoring of key customer service indicators to identify gaps, plan and resource effectively to fill them,
  • Together with the management team develop and implement all necessary operational and administrative policies and procedures to an approved SATS HK standard
  • Together with the management team responsible for compliance to the required standards for the safety and security of SATS HK Operations
  • Consolidate data and report to Airport Authority
  • Participate regular meeting on reviewing the baggage handling performance, airline and Airport Authority policy, procedures and requirement
  • Take lead of Ramp administration team to perform clerical works, including departmental payroll or any administration duties, to be completed within the set timeline
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
  • Take reasonable care of the health and safety of self and of others.
  • Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

  • Experience in all aspects ramp activities including ramp, mail, cargo, baggage and flight operations handling is preferred 
  • Strong understanding of flight operations environment, procedures and processes
  • Excellent people management, interpersonal, leadership, and analytical skills
  • Good communication skills in both spoken and written English and Chinese, and good command of Putonghua would be an added advantage
  • Good knowledge of PC
  • Various airline industry related trainings
  • Valid Driving license #2 is preferred
  • Shift duties required




We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Senior Accounting Officer (Cashier)

Highlights:
Ensures accurate cash management, maintains strong customer relations, and upholds compliance with financial procedures and regulations in cashier office

Responsibilities:
  • Check daily airport sales for ticket, miscellaneous charges order (MCO)
  • Handle and consolidate daily cash transactions, including credit card receipts
  • Ensure proper security measures are followed when handling cash
  • Prepare and maintain cash control logs and related documentation
  • Prepare all documents for check-in agents the day before, based on their roster
  •  Responsible for daily banking of collected cash to the bank
  •  Generate daily and monthly sales reports, as well as other pertinent monthly reports for ticket sales, MCO, etc.
  • Update Digital Document Approval System (DAC) and the Airport Construction Fee (ACF) on daily basis
  •  Prepare relevant accountable documents for airport staff, serving as a stock controller
  •  Effectively manages inbound and outbound emails pertaining to airport sales, ensuring timely and accurate communication
  •  Ensure compliance with Civil Aviation Department requirements regarding Hong Kong airport tax and total passenger count
  •  Support any ad-hoc duties or projects as assigned by the Management
Requirements: 
  • Diploma or higher qualification in Accounting, Business Administration or a related discipline with LCC Level 3 Certificate or equivalent
  • Well versed in relevant accounting regulations and standards
  • Minimum 4 years of relevant experience in sizeable organizations preferred
  • A can-do attitude; Ability to perform under pressure
  • Independent, well-organized, self-motivated, team player with good analytical, interpersonal and problem-solving skills and strong sense of responsibility
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Good command of both written and spoken English and Chinese
  • Shift duty is required 
  • Immediate availability is highly preferred