Job Purpose

• To manage all aspects of passenger services department training and development to ensure the higher standards in each area within a tight budget

Responsibilities

• To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
• To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
• To develop a robust training programme and assess all new staff following induction courses.
• Devise all PSD training courses and produce each in booklet format
• Deliver customer services training programme
• Attend as required, external / internal courses for development purposes
• Organize on the job training programme for new staff (mentor-shadow training programme )
• Continuously assess new and existing staff members for appraisal purposes
• Assist with appraisals for PSD staff
• Develop ad-hoc training as and when required
• Develop and deliver training for newly promoted staff
• Assess staff suitability for promotion
• Keep abreast with industry changes and challenges and deliver appropriate training
• Coach and develop all levels of PSD staff
• Maintain current training record
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Carry out any other duties as required and directed by the Company.

Requirements

• At least 6 years’ experience in passenger handling
• Knowledge of PC and airline DCS is preferred
• High understanding of passenger / ramp environment, procedures and processes
• Good time management and ability to priorities multiple tasks
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Act and respond to critical/emergency situations
• Strong anticipation and planning ability

Benefits

• 5-day work week
• Public holidays
• Medical insurance and dental benefits
• Staff travel privilege
• Exciting working environment within Hong Kong International Airport

Responsibilities:

• Support Recruitment Team to handle end-to-end recruitment for both frontline and corporate staff included but not limited to posting job ads, screening CVs, arranging interviews, making offer as well as handling onboarding process
• Coordinate various recruitment activities like job fair, career talk and recruitment day
• Input and maintain accurate staff information and records in HRIS
• Handle & control related airport permit application process
• Assist in various HR projects such as HRMS enhancement, employee relations
• Compile and prepare various HR reports and statistics
• Support any ad hoc projects as assigned by management

Requirements: 

• Diploma holder in any relevant discipline
• Minimum 1 year relevant working experience
• Basic knowledge of Hong Kong Employment Ordinance & other HR related legislation
• With recruiting experience through digital platforms
• With basic skills to create designs/graphics for social media posts
• A can-do attitude
• Ability to perform under pressure
• Independent, proactive, self-motivated, good team player with good communication skills and strong sense of responsibility
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and IT skills
• Good command of both written and spoken English and Chinese
• Immediate availability is highly preferred
• Candidates with more experience will be considered as Assistant Human Resources Officer (Recruitment)

 Benefits:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• Discretionary Bonus
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• Newborn Baby Coupon

Applications:
We offer attractive remuneration package to the right candidate. Interested personnel please send your cover letter and resume with present & expected salary and available date by Clicking "Apply Now".We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.