Training & Development Supervisor (Ramp Services)

Responsibilities

To develop, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
To develop a robust training programme and assess all new staff following induction courses
Develop Ramp Services Department’s related training materials
Deliver Ramp Training Programme both in-class and practical
Attend as required, external / internal courses for development purposes
Organize on the job training programme for new staff (mentor-shadow training programme)
Continuously assess new and existing staff members for appraisal purposes
Assist with appraisals for RAMP staff
Develop ad-hoc training as and when required
Develop and deliver training for newly promoted staff
Keep abreast with industry changes and challenges and update training materials accordingly
Coach and develop all levels of RAMP staff
Maintain the currency of staff training records
To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
Take reasonable care of the health and safety of self and of others.
Carry out any other duties as required and directed by the Company.

Requirements

Minimum 3 years of job-related experience required or 2 years’ work experience in SATS - Ramp Services Department
Knowledge of PC and airline DCS is preferred
High understanding of ramp environment, procedures and processes
Good time management and ability to priorities multiple tasks
Initiative, independent and able to work under pressure
Good teamwork, interpersonal and customer-relations skills
Act and respond to critical/emergency situations
Strong anticipation and planning

Benefits