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Flight Operations Duty Manager

DSE or above Ramp Services

Job Description


  • To ensure Load Control, Ramp-Coordinators duties and flight dispatch documentation are comply with the company and airlines’ requirement
  • Manage a large workforce to meet the service levels and productivity
  • Identify and develop best practice in the Flight Operations Section
  • Together with other departments to ensure the prescribed levels of service standards are achieved and delivered
  • Together with the management team to work through monitoring of key customer service indicators to identify gaps, plan and resource effectively to fill them, including contingency planning
  • Develop and implement all necessary operational and administrative policies and procedures to an approved SATS HK standard
  • Responsible for compliance to the required standards for the safety and security of SATS HK Operations
  • Develop, control and discipline immediate subordinates
  • Monitor staff performance and counselling are required
  • Plan and make recommendations for subordinates’ training and
  • development
  • Consolidate data and report to Authority
  • Assist Flight Operations Manager to operate within the approved budget
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
  • Take reasonable care of the health and safety of self and of others
  • Assist in ad hoc projects and companywide events as assigned by the management


  • Minimum 8 years’ working experience in flight operations handling or 2 consecutive years as FOS position in SATSHK
  • Strong understanding of flight operations environment, procedures and processes
  • Excellent people management, interpersonal, leadership, and analytical skills
  • Good communication skills in both spoken and written English and Chinese, and good command of Putonghua would be an added advantage
  • Good knowledge of PC
  • Various airline industry related trainings
  • Valid Driving license #2 is preferred
  • Shift duties required


We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

  • Contact for Recruitment
    3902 9003
    6686 8908
    Online Application