Flight Operations Duty Manager

To ensure Load Control, Ramp-Coordinators duties and flight dispatch documentation are comply with the company and airlines’ requirement
Manage a large workforce to meet the service levels and productivity
Identify and develop best practice in the Flight Operations Section
Together with other departments to ensure the prescribed levels of service standards are achieved and delivered
Together with the management team to work through monitoring of key customer service indicators to identify gaps, plan and resource effectively to fill them, including contingency planning
Develop and implement all necessary operational and administrative policies and procedures to an approved SATS HK standard
Responsible for compliance to the required standards for the safety and security of SATS HK Operations
Develop, control and discipline immediate subordinates
Monitor staff performance and counselling are required
Plan and make recommendations for subordinates’ training and
development
Consolidate data and report to Authority
Assist Flight Operations Manager to operate within the approved budget
To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
Take reasonable care of the health and safety of self and of others
Assist in ad hoc projects and companywide events as assigned by the management

Minimum 8 years’ working experience in flight operations handling or 2 consecutive years as FOS position in SATSHK
Strong understanding of flight operations environment, procedures and processes
Excellent people management, interpersonal, leadership, and analytical skills
Good communication skills in both spoken and written English and Chinese, and good command of Putonghua would be an added advantage
Good knowledge of PC
Various airline industry related trainings
Valid Driving license #2 is preferred
Shift duties required