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Duty Manager (Ramp Service, Flight Operations, Baggage Handling Services)

DSE or above Ramp Services

Job Description


  • Manage a large workforce to meet the service levels and productivity
  • To operate within the approved budget
  • Identify and develop best practice within the Section
  • Together with other departments to ensure the prescribed levels of service standards are achieved and delivered
  • Together with the management team through monitoring of key customer service indicators to identify gaps, plan and resource effectively to fill them,
  • Together with the management team develop and implement all necessary operational and administrative policies and procedures to an approved SATS HK standard
  • Together with the management team responsible for compliance to the required standards for the safety and security of SATS HK Operations
  • Consolidate data and report to Airport Authority
  • Participate regular meeting on reviewing the baggage handling performance, airline and Airport Authority policy, procedures and requirement
  • Take lead of Ramp administration team to perform clerical works, including departmental payroll or any administration duties, to be completed within the set timeline
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
  • Take reasonable care of the health and safety of self and of others.
  • Assist in ad hoc projects and companywide events as assigned by the management


  • Experience in all aspects ramp activities including ramp, mail, cargo, baggage and flight operations handling is preferred 
  • Strong understanding of flight operations environment, procedures and processes
  • Excellent people management, interpersonal, leadership, and analytical skills
  • Good communication skills in both spoken and written English and Chinese, and good command of Putonghua would be an added advantage
  • Good knowledge of PC
  • Various airline industry related trainings
  • Valid Driving license #2 is preferred
  • Shift duties required


We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

  • Contact for Recruitment
    3902 9003
    6686 8908
    Online Application