Senior Passenger Operations Manager
Responsibilities:
- Take charge of the various work areas in Passenger Services operations and broad daily duties included but not limited to oversee flight handling for airlines
- Ensure close liaison with Manager Passenger Services on all matters pertaining to operations and attend to investigations required and complaints raised by the airlines or their passengers
- Attend regular handling review meetings with Customer Airlines and Authorities to review and improve handling performance
- Exercise management control on staff and office discipline
- Project and plan manpower and resources requirements based on operational changes and forecasted traffic volume
- Manage staff resources effectively through multi-tasking staff based on individual’s strength and optimizing their productivity
- Develop and work on initiatives to improve service products and features
- Coordinate and communicate with other departments for better operations efficiency
- Prepare management report for senior management decision
- Any ad-hoc projects as assigned by the management
Requirements:
- Degree holder in Aviation, Tourism or related field
- Minimum 8 years’ experience in the passenger handling
- Proven record of managerial experience
- Strong interpersonal and communication skills
- Strong teamwork skills
- High understanding of passenger environment, procedures and processes
- Strong anticipation and planning
- Networking at all levels
- Expertise in crisis management
- Strong in identifying best practices and processes
- Familiar various airline trainings
- Knowledge of PC and airline Department Control System
- Immediately availability would be a definite advantage
Benefits:
- 17 Public Holidays
- Discount/ Free Flight Tickets (Employee & Dependent)
- Quarter Incentive
- Annual Discretionary Bonus
- Medical & Dental Insurance (Employee & Dependent)
- Full paid Paternity/Maternity Leave
- Marriage Leave
- Birthday Coupon
- New Born Baby Coupon
Applications:
We offer attractive remuneration package to the right candidate. Interested personnel please send your cover letter and resume with present & expected salary and available date by Clicking "Apply Now".
Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 6 months.