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Customer Services Supervisor (Ticketing)

DSE or above Passenger Services


  • Responsible for the operation of Information Counter Section on the day-to-day basis.
  • Lead a strong team for ticketing service and maximize manpower utilization and productivity
  • Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
  • Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
  • Maintain good working relationships with the authorities, regulatory bodies and business partners
  • Identify the strengths and weaknesses of Information Counter Section and propose improvements accordingly
  • Conduct briefing and ensure that the team is conversant with the standing regulations and procedures
  • Assist and guide subordinates when facing difficulty in handling passengers
  • Comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
  • Carry out any other duties as required and directed by the Company


  • Minimum 4-5 years work experience in passenger handling
  • Candidate with airline ticketing, travel agency or related discipline is definitely an advantage
  • Knowledge of PC and airline DCS 
  • Fluent English, Cantonese and Mandarin
  • High understanding of passenger service environment, procedures and processes 
  • Initiative, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Strong anticipation and planning
  • Shift duties required
  • Candidates with less work experience will be considered as Senior Customer Services Officer.

We offer competitive remuneration and benefits package, including:

  • 17 Public Holidays
  • Discount/Free Flight Tickets (Employee & Dependent)
  • Medical & Dental Insurance (Employee & Dependent)
  • No underwriting of medical scheme for retired staff
  • Discretionary Bonus
  • Referral Bonus
  • Attractive Annual Leave
  • Full paid Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon
  • Overtime Payment
  • Daily Shift Allowance
  • Night Shift Allowance
  • Typhoon Allowance
  • Internal Transfer Opportunity
  • Corporate Credit Card Scheme
  • Airport Staff Canteen
  • Discount Airport Transportation
  • On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.


  • Contact for Recruitment
    3902 9003
    6686 8908
    Online Application