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Diploma or above

Training & Development Supervisor (Passenger Services)

Job Purpose
  • To manage all aspects of passenger services department training and development to ensure the higher standards in each area within a tight budget
Responsibilities

  • To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
  • To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
  • To develop a robust training programme and assess all new staff following induction courses.
  • Devise all PSD training courses and produce each in booklet format
  • Deliver customer services training programme
  • Attend as required, external / internal courses for development purposes
  • Organize on the job training programme for new staff (mentor-shadow training programme )
  • Continuously assess new and existing staff members for appraisal purposes
  • Assist with appraisals for PSD staff
  • Develop ad-hoc training as and when required
  • Develop and deliver training for newly promoted staff
  • Assess staff suitability for promotion
  • Keep abreast with industry changes and challenges and deliver appropriate training
  • Coach and develop all levels of PSD staff
  • Maintain current training record
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
  • Take reasonable care of the health and safety of self and of others.
  • Carry out any other duties as required and directed by the Company.
Requirements
  • At least 6 years’ experience in passenger handling
  • Knowledge of PC and airline DCS is preferred
  • High understanding of passenger / ramp environment, procedures and processes
  • Good time management and ability to priorities multiple tasks
  • Initiative, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Act and respond to critical/emergency situations
  • Strong anticipation and planning ability
Benefits
  • 5-day work week
  • Public holidays
  • Medical insurance and dental benefits
  • Staff travel privilege
  • Exciting working environment within Hong Kong International Airport

Training & Development Officer (Ramp Services)

Responsibilities

  • To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
  • To assist in developing a robust training programme and assess all new staff following induction courses.
  • To assist in devising all RAMP training courses and produce each in booklet format
  • Deliver Airline Product Knowledge Training, DCS training and airport familiarization tour
  • Attend as required, external / internal courses for development purposes
  • Assist in organizing on the job training programme for new staff (mentor-shadow training programme )
  • Continuously assess new and existing staff members for appraisal purposes
  • Assist with service audit for RAMP staff
  • Assist in developing ad-hoc training as and when required
  • Keep abreast with industry changes and challenges and deliver appropriate training
  • Maintain current training records
  • To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
  • Take reasonable care of the health and safety of self and of others.
  • Carry out any other duties as required and directed by the Company.
Requirements
  • Higher Diploma / Associate Degree or above in Human Resources, Training & Development, or related disciplines
  • Fresh graduates are also welcomed
  • Proficient in MS Word and Excel and Chinese Word Processing
  • Good in written and spoken English, Chinese & Putonghua
  • Willing to learn, meticulous and well-organized
  • Good time management and ability to priorities multiple tasks
  • initiative, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Act and respond to critical/emergency situations
  • Immediate available is highly preferable
 Benefit:

We offer competitive remuneration and benefits package, including:
  • 17 Public Holidays
  • Discount/Free Flight Tickets
  • Medical & Dental Insurance (Employee & Dependent)
  • Discretionary Bonus
  • Paternity/Maternity Leave
  • Marriage Leave
  • Birthday Coupon
  • New Born Baby Coupon

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

  • Contact for Recruitment

    satshk_recruit_hr@satshk.com
    3902 9003
    6686 8908
    Online Application