Job Description

• Perform ground handling services, including check-in, boarding gate, arrival, lost & found and ticketing services duties
• Meet and assist passengers on departure and arrival

• HKCEE or HKDSE or above (with passed in English and Chinese language) or equivalent
• Good command of spoken English, Cantonese and Mandarin
• Good Customer serving manner and communication skills
• Shift duties required
• Candidates with related work experience will be considered as CSO2 / Senior CSO

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 
• Promising career path for further development

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Responsible for the operation of Passenger Services Department on the day-to-day basis
• Lead a team of CSO2/CSO1 to handle departure and arrival flights and be responsible for the performance and conduct of the team
• Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
• Conduct pre-flight briefing and ensure that the team is conversant with the standing regulations and procedures
• Assist and guide CSO2/CSO1 when facing difficulty in handling passengers
• Coordinate boarding control; retrieval of excessive hand baggage, and regulate passenger flow to aircraft
• Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat changes etc.)
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company

Requirements:

• Minimum 1.5 years’ experience in the passenger handling
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• High understanding of passenger environment, procedures and processes
• Initiative, customer-focused, independent and able to work under pressure
• Detailed Knowledge of regulatory requirements
• Good teamwork, interpersonal and customer-relations skills
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

• To manage all aspects of passenger services department training and development to ensure the higher standards in each area within a tight budget

• To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
• To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
• To develop a robust training programme and assess all new staff following induction courses.
• Devise all PSD training courses and produce each in booklet format
• Deliver customer services training programme
• Attend as required, external / internal courses for development purposes
• Organize on the job training programme for new staff (mentor-shadow training programme )
• Continuously assess new and existing staff members for appraisal purposes
• Assist with appraisals for PSD staff
• Develop ad-hoc training as and when required
• Develop and deliver training for newly promoted staff
• Assess staff suitability for promotion
• Keep abreast with industry changes and challenges and deliver appropriate training
• Coach and develop all levels of PSD staff
• Maintain current training record
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Carry out any other duties as required and directed by the Company.

• At least 6 years’ experience in passenger handling
• Knowledge of PC and airline DCS is preferred
• High understanding of passenger / ramp environment, procedures and processes
• Good time management and ability to priorities multiple tasks
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Act and respond to critical/emergency situations
• Strong anticipation and planning ability

• 5-day work week
• Public holidays
• Medical insurance and dental benefits
• Staff travel privilege
• Exciting working environment within Hong Kong International Airport

Job Description

Responsibilities: 

• Responsible for the operation of Passenger Services Department on the day-to-day basis
• To lead a strong team for customer services, maximize manpower utilization and productivity
• Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
• To maintain good working relationships with the authorities, regulatory bodies and business partners
• Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
• Identify the strengths and weaknesses of Passenger Services Dept. and propose improvements accordingly
• To assist in the training of staff
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company.

Requirements:

• Minimum 4-5 years work experience in passenger handling
• Knowledge of PC and airline DCS 
• Fluent English, Cantonese and Mandarin
• High understanding of passenger service environment, procedures and processes 
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong anticipation and planning
• Shift duties required
• Candidates with less work experience will be considered as Senior CSO.

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Responsibilities: 

• Responsible for the operation of Information Counter Section on the day-to-day basis.
• Lead a strong team for ticketing service and maximize manpower utilization and productivity
• Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
• Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
• Maintain good working relationships with the authorities, regulatory bodies and business partners
• Identify the strengths and weaknesses of Information Counter Section and propose improvements accordingly
• Conduct briefing and ensure that the team is conversant with the standing regulations and procedures
• Assist and guide subordinates when facing difficulty in handling passengers
• Comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Carry out any other duties as required and directed by the Company

Requirements:

• Minimum 4-5 years work experience in passenger handling
• Candidate with airline ticketing, travel agency or related discipline is definitely an advantage
• Knowledge of PC and airline DCS 
• Fluent English, Cantonese and Mandarin
• High understanding of passenger service environment, procedures and processes 
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong anticipation and planning
• Shift duties required
• Candidates with less work experience will be considered as Senior Customer Services Officer.

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Handling of airlines to ensure client satisfaction, include attending airline meetings to resolve issues or complaints, follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary.
• Review work procedures and implementation of solutions to improve service.
• Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
• Take charge of assigned areas of work in operations.
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
• Monitor staff performance.
• Carry out investigations relating to discrepancies, lapses and errors.
• Brief all staff on new instructions and requirements.
• Ensure that all staff complies with company regulations and maintain overall discipline.
• Plan and monitor staff deployment to ensure smooth operations.
• Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling.
• Attend to passengers who require special assistance.
• Monitor training and services standard.
• Comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

• Minimum 5 years of passenger handling experience and at least 3 years in supervisory level
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• Understanding of passenger handling’s environment, procedures and processes
• Highly-motivated, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong planning capability
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Take charge of the various work areas in Passenger Services operations.
• Broad daily duties including oversee flight handling for airlines, ensure close liaison with Duty Manager on all matters pertaining to operations and attend to investigations required and complaints raised by the airlines or their passengers.
• Handling of airlines to ensure client satisfaction, include attending airline meetings to resolve issues or complaints, follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary.
• Review work procedures and implementation of solutions to improve service.
• Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
• Take charge of assigned areas of work in operations.
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
• Monitor staff performance.
• Carry out investigations relating to discrepancies, lapses and errors.
• Brief all staff on new instructions and requirements.
• Ensure that all staff complies with company regulations and maintain overall discipline.
• Plan and monitor staff deployment to ensure smooth operations.
• Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling.  
• Attend to passengers who require special assistance.
• To monitor training and services standard.
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

• Minimum 6 years of passenger handling experience and at least 3 years in supervisory level
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• Understanding of passenger handling’s environment, procedures and processes
• Highly-motivated, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong planning capability
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.