Job Description

Responsibilities: 

• Responsible for the operation of Passenger Services Department on the day-to-day basis
• To lead a strong team for customer services, maximize manpower utilization and productivity
• Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
• To maintain good working relationships with the authorities, regulatory bodies and business partners
• Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
• Identify the strengths and weaknesses of Passenger Services Dept. and propose improvements accordingly
• To assist in the training of staff
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company.

Requirements:

• Minimum 4-5 years work experience in passenger handling
• Knowledge of PC and airline DCS 
• Fluent English, Cantonese and Mandarin
• High understanding of passenger service environment, procedures and processes 
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong anticipation and planning
• Shift duties required
• Candidates with less work experience will be considered as Senior CSO.

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Quarterly Incentive
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Roles

• Responsible for flight operations on a day-to-day basis at Hong Kong International Airport
• Perform overall supervision of flight turnaround activities
• Responsible for the flight handling of safety
• Prepare aircraft load planning 
• Prepare related documentation and Control Desk duty
• Handle crew administrative work
• Operate aero-bridge

 Accountabilities

•  Assist Flight Operations Supervisor to perform Load Control & Ramp-Coordinators duties and prepare necessary flight dispatch documentation

Requirements

• F.5/HKDSE or above
• Strong numerical ability
• Independent as well as a good team player
• Customer focus and willing to go the extra mile
• Detail-minded is essential
• Good spoken & written English, Cantonese and Mandarin
• Shift duties required
• Candidates with no experience are welcomed

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Quarterly Incentive
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Driving Allowance
• Aero-bridge Operating Allowance
• Typhoon Allowance
• Over HKD10,000 Driving License Sponsorship
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 
• Promising career path for further development

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Role

• Responsible for the operations of the Ramp Services Department on a day-to-day basis

Responsibilities

• Disseminate new information and procedures to the staff
• Respond and answer airlines enquires during real time operations
• Supervise and allocate Ramp Services Officer to load and unload baggage, cargo and mail to and from aircraft according to loading instruction
• Ensure staff and group services equipment are ready prior to flight arrival and departure
• Ensure staff performs their duty in accordance with Safety, Airlines and Company’s procedures
• Carry out any other duties as required and directed by the Company
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Carry out any other duties as required and directed by the Company.

Requirements

• 1 to 3 years of airport ramp work experience
• A valid driving license class 2 is must, and class 18 is preferred
• Aerobridge and FMC operation qualification are preferred (Except for those solely perform administration work) 
• Able to operate the belt loader & diesel tractor (RAMP) are preferred
• Good leadership skills & ability to work on own initiative
• Good English and Chinese will be an advantage

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Quarterly Incentive
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Aero-bridge Operating Allowance
• Typhoon Allowance
• Over HKD10,000 Driving License Sponsorship
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 
• Promising career path for further development

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

• Perform ground handling services, including check-in, boarding gate, arrival, lost & found and ticketing services duties
• Meet and assist passengers on departure and arrival

• HKCEE or HKDSE or above (with passed in English and Chinese language) or equivalent
• Good command of spoken English, Cantonese and Mandarin
• Good Customer serving manner and communication skills
• Shift duties required
• Candidates with related work experience will be considered as CSO2 / Senior CSO

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Quarterly Incentive
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 
• Promising career path for further development

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Responsible for the operation of Passenger Services Department on the day-to-day basis
• Lead a team of CSO2/CSO1 to handle departure and arrival flights and be responsible for the performance and conduct of the team
• Brief the team of staff assigned to handle the flight on any special instructions issued for the flight and distributes the duties amongst them
• Conduct pre-flight briefing and ensure that the team is conversant with the standing regulations and procedures
• Assist and guide CSO2/CSO1 when facing difficulty in handling passengers
• Coordinate boarding control; retrieval of excessive hand baggage, and regulate passenger flow to aircraft
• Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat changes etc.)
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company

Requirements:

• Minimum 1.5 years’ experience in the passenger handling
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• High understanding of passenger environment, procedures and processes
• Initiative, customer-focused, independent and able to work under pressure
• Detailed Knowledge of regulatory requirements
• Good teamwork, interpersonal and customer-relations skills
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Quarterly Incentive
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Responsibilities:

• Assisting Customer Services Managers to ensure smooth daily operations in Resources Planning Team of Passenger Services Department;
• Responsible to finalize +2 day Roster and do necessary change;
• Amend roster when there is ad hoc training needs;
• Prepare and adjust roster standard pattern by latest flight schedule provided by airlines in regular interval;
• Prepare bi-annual staff leave application exercise;
• Update staff’s leave record;
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty;
• Carry out any other duties as required and directed by the Company

Requirements:

• Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subjects (including English and Chinese language) or equivalent;
• Minimum 2-3 years of airport handling experience;
• Knowledge of airline DCS is preferable;
• Good attitude and manners to co-workers and customers;
• Initiative, well-organized, independent and able to work under pressure;
• Proficient in computer skills including Excel;
• Good command of spoken and written English, Cantonese and Mandarin is required;
• Shift duties required including overnight;
• Immediate available is preferred

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Quarterly Incentive
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Responsibilities: 

• Responsible for the operation of Information Counter Section on the day-to-day basis.
• Lead a strong team for ticketing service and maximize manpower utilization and productivity
• Together with Customer Services Manager, make available and execute the Emergency Response Plan with the Airport Authority and the customers when required during crisis and irregular operations
• Develop and implement all necessary operational, safety and administrative policies and procedures together with the management team
• Maintain good working relationships with the authorities, regulatory bodies and business partners
• Identify the strengths and weaknesses of Information Counter Section and propose improvements accordingly
• Conduct briefing and ensure that the team is conversant with the standing regulations and procedures
• Assist and guide subordinates when facing difficulty in handling passengers
• Comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Carry out any other duties as required and directed by the Company

Requirements:

• Minimum 4-5 years work experience in passenger handling
• Candidate with airline ticketing, travel agency or related discipline is definitely an advantage
• Knowledge of PC and airline DCS 
• Fluent English, Cantonese and Mandarin
• High understanding of passenger service environment, procedures and processes 
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong anticipation and planning
• Shift duties required
• Candidates with less work experience will be considered as Senior Customer Services Officer.

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Quarterly Incentive
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Overtime Payment
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Take charge of the various work areas in Passenger Services operations.
• Broad daily duties including oversee flight handling for airlines, ensure close liaison with Duty Manager on all matters pertaining to operations and attend to investigations required and complaints raised by the airlines or their passengers.
• Handling of airlines to ensure client satisfaction, include attending airline meetings to resolve issues or complaints, follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary.
• Review work procedures and implementation of solutions to improve service.
• Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
• Take charge of assigned areas of work in operations.
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
• Monitor staff performance.
• Carry out investigations relating to discrepancies, lapses and errors.
• Brief all staff on new instructions and requirements.
• Ensure that all staff complies with company regulations and maintain overall discipline.
• Plan and monitor staff deployment to ensure smooth operations.
• Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling.  
• Attend to passengers who require special assistance.
• To monitor training and services standard.
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

• Minimum 6 years of passenger handling experience and at least 3 years in supervisory level
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• Understanding of passenger handling’s environment, procedures and processes
• Highly-motivated, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong planning capability
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities: 

• Take charge of the various work areas in Passenger Services operations.
• Broad daily duties including oversee flight handling for airlines, ensure close liaison with Duty Manager on all matters pertaining to operations and attend to investigations required and complaints raised by the airlines or their passengers.
• Handling of airlines to ensure client satisfaction, include attending airline meetings to resolve issues or complaints, follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary.
• Review work procedures and implementation of solutions to improve service.
• Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards.
• Take charge of assigned areas of work in operations.
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
• Monitor staff performance.
• Carry out investigations relating to discrepancies, lapses and errors.
• Brief all staff on new instructions and requirements.
• Ensure that all staff complies with company regulations and maintain overall discipline.
• Plan and monitor staff deployment to ensure smooth operations.
• Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling.  
• Attend to passengers who require special assistance.
• To monitor training and services standard.
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

• Minimum 6 years of passenger handling experience and at least 3 years in supervisory level
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• Understanding of passenger handling’s environment, procedures and processes
• Highly-motivated, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong planning capability
• Shift duties required

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets (Employee & Dependent)
• Medical & Dental Insurance (Employee & Dependent)
• No underwriting of medical scheme for retired staff
• Quarterly Incentive
• Discretionary Bonus
• Referral Bonus
• Attractive Annual Leave
• Full paid Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon
• Daily Shift Allowance
• Night Shift Allowance
• Typhoon Allowance
• Internal Transfer Opportunity
• Corporate Credit Card Scheme
• Airport Staff Canteen
• Discount Airport Transportation
• On Job Training 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities:

• To ensure Load Control, Ramp-Coordinators duties and flight dispatch documentation are comply with the company and airlines’ requirement
• Manage a large workforce to meet the service levels and productivity
• Identify and develop best practice in the Flight Operations Section
• Together with other departments to ensure the prescribed levels of service standards are achieved and delivered
• Together with the management team to work through monitoring of key customer service indicators to identify gaps, plan and resource effectively to fill them, including contingency planning
• Develop and implement all necessary operational and administrative policies and procedures to an approved SATS HK standard
• Responsible for compliance to the required standards for the safety and security of SATS HK Operations
• Develop, control and discipline immediate subordinates
• Monitor staff performance and counselling are required
• Plan and make recommendations for subordinates’ training and
• development
• Consolidate data and report to Authority
• Assist Flight Operations Manager to operate within the approved budget
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

• Minimum 8 years’ working experience in flight operations handling or 2 consecutive years as FOS position in SATSHK
• Strong understanding of flight operations environment, procedures and processes
• Excellent people management, interpersonal, leadership, and analytical skills
• Good communication skills in both spoken and written English and Chinese, and good command of Putonghua would be an added advantage
• Good knowledge of PC
• Various airline industry related trainings
• Valid Driving license #2 is preferred
• Shift duties required

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities:

• Manage a large workforce to meet the service levels and productivity
• To operate within the approved budget
• Identify and develop best practice within the Section
• Together with other departments to ensure the prescribed levels of service standards are achieved and delivered
• Together with the management team through monitoring of key customer service indicators to identify gaps, plan and resource effectively to fill them,
• Together with the management team develop and implement all necessary operational and administrative policies and procedures to an approved SATS HK standard
• Together with the management team responsible for compliance to the required standards for the safety and security of SATS HK Operations
• Consolidate data and report to Airport Authority
• Participate regular meeting on reviewing the baggage handling performance, airline and Airport Authority policy, procedures and requirement
• Take lead of Ramp administration team to perform clerical works, including departmental payroll or any administration duties, to be completed within the set timeline
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others.
• Assist in ad hoc projects and companywide events as assigned by the management

Requirements:

• Experience in all aspects ramp activities including ramp, mail, cargo, baggage and flight operations handling is preferred 
• Strong understanding of flight operations environment, procedures and processes
• Excellent people management, interpersonal, leadership, and analytical skills
• Good communication skills in both spoken and written English and Chinese, and good command of Putonghua would be an added advantage
• Good knowledge of PC
• Various airline industry related trainings
• Valid Driving license #2 is preferred
• Shift duties required

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.

Job Description

Responsibilities:

• Monitor staff performance
• Supervise and allocate Ramp Services Officers and Agents to load and unload baggage, cargo and mail to and from aircraft according to loading instruction
• Ensure staff perform their duty in accordance with Safety, Airlines and Company’s procedures
• Disseminate new information and procedures to the staff
• Respond and answer airlines enquires during real time operations
• Produce daily statistics
• Participate regular and ad-hoc operational meeting on reviewing handling performance, airline and Airport Authority policy, procedures and requirement
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Carry out any other duties as required and directed by the Company

Requirements:

• Minimum 3 years’ working experience in ramp operations handling or 2 years’ working experience in SATS - RSD
• A valid driving license class 2 is must, and class 18 and 19 are preferred
• Aerobridge and FMC operation qualification are preferred
• Good leadership skills & ability to work on own initiative
• Team worker and shift duties required
• Good English and Chinese will be an advantage 

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful. All information regarding unsuccessful applicants will be destroyed within 12 months.