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聯絡我們
公司概覽
公司歷史背景
旅客服務
停機坪服務
公司證書
關於我們
高級管理層
願景和使命
客戶航空公司
企業社會責任
與新翔(香港)的合作關係
新聞中心
表彰及獎項
航空公司客戶更新
每月通訊
最新動態
我們的服務
人才招募
為何加入新翔(香港)
職位空缺
晉升階梯
招聘會
職位申請
員工活動
好人好事
聯絡我們
您在尋找什麼?
Job Opportunity
工作機會
工作机会
Business Opportunity
商業機遇
商业机遇
Baggage Tracing
遺失行李
遗失行李
文憑或以上
培訓及發展主管 (客運服務部)
Job Purpose
T
o manage all aspects of passenger services department training and development to ensure the higher standards in each area within a tight budget
Responsibilities
To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
To develop a robust training programme and assess all new staff following induction courses.
Devise all PSD training courses and produce each in booklet format
Deliver customer services training programme
Attend as required, external / internal courses for development purposes
Organize on the job training programme for new staff (mentor-shadow training programme )
Continuously assess new and existing staff members for appraisal purposes
Assist with appraisals for PSD staff
Develop ad-hoc training as and when required
Develop and deliver training for newly promoted staff
Assess staff suitability for promotion
Keep abreast with industry changes and challenges and deliver appropriate training
Coach and develop all levels of PSD staff
Maintain current training record
To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
Take reasonable care of the health and safety of self and of others.
Carry out any other duties as required and directed by the Company.
Requirements
At least 6 years’ experience in passenger handling
Knowledge of PC and airline DCS is preferred
High understanding of passenger / ramp environment, procedures and processes
Good time management and ability to priorities multiple tasks
Initiative, customer-focused, independent and able to work under pressure
Good teamwork, interpersonal and customer-relations skills
Act and respond to critical/emergency situations
Strong anticipation and planning ability
Benefits
5-day work week
Public holidays
Medical insurance and dental benefits
Staff travel privilege
Exciting working environment within Hong Kong International Airport
職位申請
satshk_recruit_hr@satshk.com
3902 9003
6686 8908
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